Customer service? *What* customer service?

I have been a happy customer of M-Audio for many years, having purchased microphones, audio interfaces and keyboards, pleased with everything until finding something out which, had I known it prior to purchase, would have influenced my buying decisions. I am particularly concerned because I have recommended your products to friends and colleagues and am now in the dubious position of having to tell them what I have discovered about M-Audio's after-sales service.

There has been a long-standing issue with the power-on sequence for the Firewire 1814, so I have always observed the correct powering sequence. There was for a long time a driver issue affecting Midi usability, necessitating the purchase of another device to handle what the 1814 could no longer do because of driver issues. Finally the 1814 died in a fashion described by other customers. Bear in mind this device has been used only a handful of times in the years I've owned it. The software has always been kept up to date, as is routine practice for me with device drivers. I learn that there is nothing that can be done to repair this 470GBP purchase because M-audio no longer keep parts for it and my only option is to buy another one.

I am dissatisfied by this response and await your reply before taking further action. I look forward to having my faith in your brand restored if that is at all possible.